Question 2: Where Do Your Support Requests Come From?
How Much of Your Customer Support is Handled Through:
- Social Media
- Website Live Chat
- Central Customer Support Phone (though if it’s coming through your cell, that doesn’t count)
- Submitting a Form on Your Site
For a lot of small businesses, it’s just a phone that rings a few times a day. You may not need a centralized support system for that.
