Tech Customer Success: What is your employer hoping you’ll accomplish?

In this topic, we’ll focus on the tech customer success role and explore what employers expect from you, as well as the key responsibilities and skills required to succeed in this field.

As a customer success manager, your employer is looking for someone who can “reduce churn” – in other words, build strong relationships with existing customers, ensuring their satisfaction and loyalty.

Let’s delve deeper into the tech customer success role and provide you with valuable insights, tips, and resources to help you excel in this challenging yet rewarding career.