Question 2: Where Do Your Support Requests Come From?

How Much of Your Customer Support is Handled Through:

  • Email
  • Social Media
  • Website Live Chat
  • Central Customer Support Phone (though if it’s coming through your cell, that doesn’t count)
  • Submitting a Form on Your Site

For a lot of small businesses, it’s just a phone that rings a few times a day. You may not need a centralized support system for that.