We’re not actually going to cover how to set any of this up in this course—though we will in the future—but we want you to be aware of this functionality now.
Knowledge bases
SLAs—with these you can set up rules to determine the priority and due dates of tickets
Custom Functions—the UI for writing functions in Desk is similar to Deluge in other apps. Refer to the Zoho Desk API Docs for help with API names and calls
