Other Settings

We’re not actually going to cover how to set any of this up in this course—though we will in the future—but we want you to be aware of this functionality now.

Knowledge bases

SLAs—with these you can set up rules to determine the priority and due dates of tickets

Custom Functions—the UI for writing functions in Desk is similar to Deluge in other apps. Refer to the Zoho Desk API Docs for help with API names and calls

You can set up time tracking in Zoho Desk

You can use and manage Products in Zoho Desk