Zoho Functional Analyst
InterConnecta is a leading global Zoho consulting services optimizer and a Zoho Advanced Partner. For more than a decade, we’ve helped academic institutions, government agencies, and non-profit organizations; as well as small, mid-sized, and large businesses in many industries around the world to connect and optimize their workflows in the cloud with Zoho.
- Previous experience in business process analysis applied to Cloud technology or CRM solutions will be valued.
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.
What is expected of you
- Meet with customers in order to collect information about their business processes, providing solutions and suggesting potential actions based on their requirements.
- Translate business and process requirements into technical and configuration tasks specific to our software solutions.
- Configure business applications following best practices, available documentation, and guidance from other team members.
- Share technical requirements with the development team while staying in communication with Project Coordinators and Account Managers.
- Create documents such as process flowchart diagrams, business requirement summaries, etc.
- 2 years minimum of experience in working with Zoho.
- Bachelor’s degree or equivalent work experience.
- Excellent oral and written English skills.
- Basic knowledge of relational database structures.
- Basic knowledge of Web Services and web API concepts (not at a development level).
- Highly fluent in English and Spanish.