A statement of work is a step-by-step breakdown of all the little stuff that we’re going to do to make this happen!
It turns the dreams and goals for the system into Zoho-speak. “What will we configure/customize in Zoho to make this dream reality?” The flowchart provides a visual representation of that system.
We don’t teach how to create the fully finished statement of work in this course, but you can see an example one here.