Zoho Survey

Zoho Survey is a survey software made by the Zoho Corporation. It is among the best survey apps you can use, especially if you’re already using other Zoho apps. Also, it integrates with a third-party software so you can organize and analyze customer feedback.


Powerful, but may lack a couple nice features. Great value for the price.


Zoho Survey Competitors


Qualtrics XM

Included in the following Zoho bundles:

Need help with Zoho Survey? Here are some services we provide specifically for Zoho Survey users!

Zoho Survey Expert Bootcamp

Hire a Zoho Expert

Zoho Certifications​

Zoho Learning Paths

Zoho One Admin (Beginner)

What is Zoho Survey?

Zoho Survey is an impressive survey tool. This app by the Zoho Corporation can go toe-to-toe with higher-priced survey tools at a fraction of the price. Plus, it integrates with other Zoho apps and many third-party apps.

Zoho Survey Features

Zoho Survey offers all the features you need from a survey app. You can create custom surveys and even offline surveys. Send surveys to your customers via social media, emails, and web links, and analyze their responses—all in one place.

  • Create surveys: choose from over 200 templates and various question types, add a survey to an email, and incorporate custom variables
  • Personalize surveys: upload your logo, customize a theme, or add a custom end page
  • Integrate Survey with other Zoho apps to pull insights in to other aspects of your business
  • Send surveys: send a survey automatically through email campaigns, web links, QR codes, or social media
  • Collect responses: use trigger emails and website embeds to collect responses from your audience
  • Analyze reports: get real-time reports from online and offline surveys, create custom reports, cross-tab reports, and choose from multiple export formats
  • Survey on-the-go: all-new mobile applications for iOS and Android allow you to deploy Survey anytime, anyplace

Zoho Survey Pros

  • Easy customer feedback surveying
  • Slick UI
  • Plenty of formatting options to choose from
  • Zoho CRM integration and automation
  • Impressive standalone automation
  • Built-in analytics
  • Built-in reporting options

Zoho Survey Cons

  • Less feature heavy than some competitors

Zoho Survey Pricing

Zoho Survey has four pricing plans—the Free Plan, the Plus Plan, the Pro Plan, and the Enterprise Plan. The Survey app also comes as a part of three Zoho bundlesZoho One, Zoho CRM Plus, and Zoho Marketing Plus.

Free Plan


  • Unlimited surveys
  • 10 questions per survey
  • 100 responses per survey
  • In-mail surveys
  • Over 250 survey templates
  • Embed survey in website
  • Scoring
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited collectors/survey
  • Real-time responses
  • Export as PDF
  • Pop-up surveys
  • Survey builder in 26 languages

Plus Plan

$25/ per month (billed annually)

All Free Plan features +

  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Over 250 survey templates
  • Embed survey in website
  • HTTPS encryption
  • Share on social
  • Password protection
  • Unlimited response collectors
  • Real-time responses
  • Survey builder in 26 languages
  • Skip, end page, and auto-fill logic
  • Complete survey design customization
  • Add logo
  • Question randomization
  • Purchase responses
  • Email distribution
  • Offline response collection
  • Spam protection
  • Customizable reports
  • Export reports in XLS, CSV
  • Share everything
  • Zoho Sheet integration
  • Eventbrite integration
  • Slack integration
  • Shopify integration
  • Zendesk integration
  • Track surveys
  • Sentiment analysis

Pro Plan

$35/ per month (billed annually)

All Plus Plan features +

  • Unlimited responses
  • Piping logic
  • Custom variable
  • White label survey
  • Upload favicon
  • Multilingual surveys
  • Multilingual reports
  • Send email notifications
  • URL callback notification (webhook)
  • Export reports in SPSS
  • Email authentication
  • Trigger function
  • Zoho CRM integration
  • Google Sheets integration
  • Tableau integration

Enterprise Plan

$75/ per month (billed annually)

All Pro Plan features +

  • 3 users
  • Unlimited responses
  • User management
  • Department creation
  • Audit logs
  • Single sign on (SSO)
  • Personalized training & onboarding
  • Priority support

Zoho Survey Integrations

Zoho Survey integrates with other Zoho apps, including Zoho CRM, Zoho Social, and Zoho Creator. Beyond integrations with Zoho apps, Survey also integrates with many third-party apps, such as Zendesk, Shopify, and Slack.

Pro and Enterprise plans allow you to integrate the Survey app with the Google Suite, so you can easily transfer data from Google Forms or Google Sheets to Survey and vice versa.

Zoho Survey vs SurveyMonkey

Zoho Survey wins out over SurveyMonkey, especially if you’re already using other Zoho apps. SurveyMonkey offers similar features to Survey, but at a higher price. Plus, you can integrate Survey with other apps made by the Zoho Corporation and many third-party apps, which will make the entire surveying process quicker and easier. While you can integrate SurveyMonkey with some third-party apps, it does not have nearly as many integrations as Zoho Survey.

Need Help Mastering Zoho Survey?

Are you having trouble mastering Zoho Survey? We’re sorry to hear that. Also, we can help. Our team of skilled Zoho consultants can teach you the ins and outs of the Survey app, or any other Zoho app, for that matter. We’ll teach you how to get the most out of the Survey software and how to use the amazing features this app offers to benefit your business.

Zoho Survey FAQ

The Survey app offers an array of amazing features, so it’s hard to choose a single winner. However, the highest-rated features among consumers are the Survey templates, the custom logo and branding features, and the changes to live surveys, each getting an overall rating of 10/10.

Zoho Survey is a survey software used to collect and analyze information from customers given directly in the survey. Zoho Forms is an app that focuses on collecting and analyzing data from different apps and websites.

There aren’t many disadvantages of Zoho. The only thing we consider a disadvantage is how difficult it can be to fully understand all the functions of some Zoho apps. But, that’s why we’re here. If you’re having an issue with any Zoho app, feel free to contact us!

You use Zoho Survey in a similar way you use all other survey tools. Create a secure online survey, post it to a website or social media platform, or send it via email. Then watch responses come in. You can analyze those responses, create reports, or export the information to a different third-party or Zoho app.

About The Workflow Academy

The Workflow Academy offers extensive Zoho education and also Zoho consultation and implementation services for enterprises of all types and sizes. We offer one of the leading Zoho training programs. We help you get up to speed as a Zoho user from Zoho Analytics to Zoho Connect.

For additional assistance, ask about hands-on Zoho training and Zoho implementation from our certified consultants.