Zoho Assist
Zoho Assist is a cloud-based remote access software solution designed for businesses of all sizes. Its core functions include remote support and unattended access. Assist integrates with Zoho Desk for a full customer support product suite.
1. What is remote access?
2. What features does Zoho Assist offer?
3. What are the pros of Zoho Assist?
4. Does Zoho Assist have any cons?
5. How much does Zoho Assist cost?
6. Does Zoho Assist integrate with other apps?
7. How can you get started with Assist?
8. Do you need help learning Zoho Assist?
Rating
Can go toe-to-toe with anything on the market, irrespective of price.
Pros
- Bidirectional file sharing
- One user menu for remote support and unattended access
- Integrates with Zoho Desk
- White label options
Cons
- No mobile functionality on free plan
- Bulk deployment
- Additional files required to download for additional remote support features
Zoho Learning Paths
Zoho Assist Review
This Zoho application offers a free plan for up to five users. It allows you to efficiently manage remote access on your mobile device, remote PC, servers, and tablets. You can establish safe connections in a matter of seconds.
If you are ready for the next generation of customer support and unattended remote access, let’s break down the features, pros, and cons.
What Is Remote Access?
Remote access is the process of accessing your computer remotely with an operator on the other side. It is able to help you through any issues or install updates when required. The remote session can be started instantly or scheduled. This remote access software helps you improve customer satisfaction.
Basically, with Assist, you are not tied to your desk any longer.
Zoho Assist Features
This remote access software includes the following functionalities and features:
On-demand remote support
There is no need for a prior installation, easily troubleshoot a remote device through remote sessions.
Unattended remote access
Set up the access both inside and outside LAN. Assist has support for both Mac and Windows.
Rebooting and reconnecting
With just a single click, technicians can reconnect or restart the session without losing any control.
Zoho Assist mobile functionality
You are not limited to a specific workstation.
Custom reports
Go one step further and increase customer satisfaction with custom reports.Powerful security options
Assist is backed by 256-bit AES encryption and SSL.
Video chat
Interact with your customers and resolve troubleshooting problems easier with the video conferencing or voice chat option.
Multimonitor navigation
With Assist, easily switch between monitors connected with a remote device.
Transferring files
Easily transfer files, updates, and patches on a remote computer.Power control
Access remote machines and turn them on or off with remote power control.
Zoho Assist Pros
The Assist download process is simple and it takes only a couple of minutes. Zoho Assist is one of the fastest remote desktop software solutions to deploy.
Some Assist benefits include:
- Bidirectional file sharing
- Remote screen support with screen share
- Zoho Desk integration
- One user menu for remote support and unattended access
- White label options
- Fast deployment
Zoho Assist Cons
Zoho Assist also has a few tiny downsides:
- There is no mobile functionality on the free plan
- Customers are required to download some files for additional remote support features
- It is not a great choice for businesses with a lot of clients in areas with poor internet connection
- Bulk deployment can be tricky at times and requires more experience (if you need some consulting help, we’re available!)
Zoho Assist Pricing
Zoho Assist offers one free plan and different paid plans for businesses of all sizes.
- Free plan for up to five users – Assist’s free plan is rich in features and is great for businesses that are at the beginning of their journey. Although it is a bit limited, it will be enough for technicians, support personnel, and admins to get familiar with its easy-to-use interface.
- Remote support plans: standard, professional, and enterprise plans.
- Unattended access plans: standard and professional plan
Additions for plans:
Additional storage option
Easily store your custom reports and record unlimited sessions with the Assist cloud storage add-on.
Call Credits
Connect with your customers instantly and buy VoIP credits. Every credit costs $1
Call Credits for VoIP:
Enterprise Add-on
Premium support via live chat and email, 24 hours and 5 days a week
Free Plan
Completely free!
- Access to one remote support technician
- Access to 5 unattended computers
- Access to one concurrent session
- Instant chat option
- Desktop app for Windows, Mac, Linux, and Chrome OS
- UAC compatibility
- Clipboard sharing
- Support for Mac and iOS devices
- User management and role management
- Zoho Desk and Zoho SalesIQ integration
Remote Support Standard Plan
$10/per technician/per month
All Free Plan features +
- Navigate multiple monitors
- Send ctrl+alt+del
- Reboot and reconnect option
- Session transfer and file transfer
- Easily import Google contacts
- Build custom reports
- Screen capture options
- Two simultaneous sessions
- Voice chat
Remote Support Professional Plan
$15/per technician/per month
All Standard Plan features +
- Schedule sessions and include session notes
- Email templates
- Rebranding options
- Advanced custom reports
- Access to mobile apps, both for Android and iOS devices
- Four simultaneous sessions
- Screen share options
Remote Support Enterprise Plan
$24/per technician/per month
All Professional Plan features +
- Session recording and audit
- Contract management
- Service queue
- Audio and video chat
- Remote printing options
- Annotations
- Customer widget
- Domain mapping
- Six simultaneous sessions
Unattended Access Standard Plan
$15/per technician/per month
All Standard Plan features +
- Schedule sessions and include session notes
- Email templates
- Rebranding options
- Advanced custom reports
- Access to mobile apps, both for Android and iOS devices
- Four simultaneous sessions
- Screen share options
Unattended Access Professional Plan
$24/per technician/per month
All Professional Plan features +
- Session recording and audit
- Contract management
- Service queue
- Audio and video chat
- Remote printing options
- Annotations
- Customer widget
- Domain mapping
- Six simultaneous sessions
Zoho Assist Integrations
One of the many reasons business owners all over the world recommend Zoho Assist over other on-demand remote access tools is the possibility to integrate it with all Zoho applications. Whether you’re using Zoho CRM, Zoho Analytics, Zoho WorkDrive, or any other Zoho app, you can easily integrate it with Assist.
Assist also integrates with many third-party apps commonly used by businesses of all sizes. Some of the third-party apps Assist integrates with are Slack, Microsoft Teams, the Google Suite, Jira, Freshdesk, and Zendesk.
Getting Started with Zoho Assist
Zoho Assist is a great option for small businesses with support technicians. Assist offers different communication features to resolve issues quickly. Also, it is a great choice for employee training and webinars with an instructor.
Assist is remote support software that helps businesses provide better customer support. It is packed with features like real-time chat, session recording, file sharing, and more. It is great for technicians and customers alike since you can manage everything from one place.
With Assist, businesses can provide diagnostic tools and remote support sessions to their customers from anywhere in the world. All you need is an internet connection and you can connect to your customer’s computer to provide support.
Assist is a great tool for businesses that want to improve their customer support. It is easy to use and has a lot of features that will help you provide the best support possible.
Need Remote Assistance for Learning Zoho Assist?
Zoho Assist gives you the magical ability to access remote computers. The Workflow Academy is all about magical remote learning. We can help you master not only Assist, but also other bundles and applications from Zoho Corporation.
Whether you’re trying to get your head around the Zoho One bundle, or are attempting to implement Assist or one of the many management apps Zoho offers into your organization, our Zoho training materials will give you wings.
Zoho Assist FAQ
Yes, Zoho Assist is a legitimate remote access and support tool.
If you’re considering using Assist, you may be wondering if it’s a legitimate service. After all, there are many scams out there and you don’t want to waste your time or money on suspicious products.
Assist is definitely a legitimate product of Zoho Corporation. It’s a remote support and remote PC access tool that has been around for many years. Thousands of businesses and individuals use it every day to provide support to their customers or employees.
If you’re looking for remote support or remote access tools, Assist is definitely worth considering. It’s reliable, easy to use, and has a lot of features that can help you get the job done quickly and easily.
No, Zoho Assist is not used for scamming. It is a legitimate remote support and remote desktop sharing software application with a well-protected customer app for desktop and mobile.
Yes, Assist offers a free plan with a decent set of options that hybrid remote workers can use really well. Assist’s free plan comes with Zoho Desk integration, Sales IQ, user management, instant chat, and more.
Zoho Assist is a good remote support and desktop sharing software application, according to numerous reviews online. It is easy to use and has a variety of features. People who have used Assist rate it at a 4.6 out of 5 on Gartner Peer Insights, which is quite impressive.
Yes, this Zoho product offers security features that are used mostly in the financial sector. Assist is using SSL and AES 256-bit encryption. It is also backed up with features like inactive session timeout. There is also two-factor authentication. All Zoho apps use two-factor authentication to ensure only those who use the account can log in.
About The Workflow Academy
The Workflow Academy offers extensive Zoho education and also Zoho consultation and implementation services for enterprises of all types and sizes. We offer one of the leading Zoho consultation programs. We help you get up to speed as a Zoho user, from Zoho Creator to Zoho Books.
For additional assistance, ask about hands-on Zoho training and Zoho implementation from our certified consultants.