zoho assist

Zoho Assist

Zoho Assist is a cloud-based remote access software solution designed for businesses of all sizes. Its core functions include remote support and unattended access. This application is easy to integrate with other Zoho management apps. We recommend integrating Assist with Zoho Desk for exceptional customer support.

Rating

Can go toe-to-toe with anything on the market, irrespective of price.

Pros
Cons

Zoho Assist Review

Assist is a remote support software designed to ease communication among your employees. This Zoho business application offers a free plan for up to five users. It allows you to efficiently manage remote access on your mobile device, remote PC, servers, and tablets. You can establish safe connections in a matter of seconds.

If you are ready for the next generation of customer support communication tools and unattended remote access, let’s break down the features, pros, and cons of Assist.

Zoho Assist Pros

The Assist download process is simple and it takes only a couple of minutes. Zoho Assist is one of the fastest remote desktop software solutions to deploy. 

Some Assist benefits include:

  • Bidirectional file sharing
  • Remote screen support with screen share
  • Zoho Desk integration
  • One user menu for remote support and unattended access
  • White label options
  • Fast deployment

Zoho Assist Cons

Zoho Assist also has a few tiny downsides:

 

  • There is no mobile functionality on the free plan
  • Customers are required to download some files for additional remote support features
  • It is not a great choice for businesses with a lot of clients in areas with poor internet connection
  • Bulk deployment can be tricky at times and requires more experience (if you need some consulting help, we’re available!)

Zoho Assist Features

This remote access software includes the following functionalities and features:

On-demand remote support

There is no need for a prior installation, easily troubleshoot a remote device through remote sessions.

Unattended remote access

Set up the access both inside and outside LAN. Assist has support for both Mac and Windows.

Rebooting and reconnecting

With just a single click, technicians can reconnect or restart the session without losing any control.

Zoho Assist mobile functionality

You are not limited to a specific workstation.

Custom reports

Go one step further and increase customer satisfaction with custom reports.

Powerful security options

Assist is backed by 256-bit AES encryption and SSL.

Video chat

Interact with your customers and resolve troubleshooting problems easier with the video conferencing or voice chat option.

Multimonitor navigation

With Assist, easily switch between monitors connected with a remote device.

Transferring files

Easily transfer files, updates, and patches on a remote computer.

Power control

Access remote machines and turn them on or off with remote power control.

Zoho Assist Pricing

Free Plan

Completely free!

  • 1 Remote support Technician
  • 5 unattended computers
  • Instant chat
  • Desktop app
  • UAC compatible
  • Clipboard sharing
  • Mac support
  • User management
  • Zoho Desk integration
  • Zoho SalesIQ integration
  • Organization roles
  • 1 Concurrent session

Standard Plan

$10/per technician/per month

All Free Plan features +

  • File transfers
  • Multi monitor navigation
  • Send Ctrl+Alt+Del
  • Reboot and reconnect
  • Session transfer
  • Import google contacts
  • Custom report
  • Screen capture
  • Zendesk integration
  • 2 simultaneous sessions
  • Voice chat

Professional Plan

$15/per technician/per month

All Standard Plan features +

  • Accessing mobile apps (iOS, Android)
  • Schedule sessions
  • Screen sharing
  • Session notes
  • Custom email templates
  • Rebranding
  • Advanced reports
  • 4 simultaneous sessions

Enterprise Plan

$24/per technician/per month

All Professional Plan features +

  • Departments
  • Session recording
  • Service queue
  • Session audit
  • Remote printing
  • Voice and video chat
  • Contacts management
  • Annotation
  • Customer widget
  • Custom domains and custom domain mapping
  • 6 simultaneous sessions

What is Remote Access?

Remote access is the process of accessing your computer remotely with an operator on the other side. It is able to help you through any diagnostic tools and issues or install updates when required.

The remote access session can be started instantly or scheduled, and scheduling session time slots that work for you is easy and intuitive. This remote access software helps you improve customer satisfaction. Basically, with Zoho Assist, you are not tied to your desk any longer.

Is Zoho Assist safe?

Yes, this Zoho product offers security features that are used mostly in the financial sector. Assist is using SSL and AES 256-bit encryption. It is also backed up with features like inactive session timeout. There is also two-factor authentication.

Need Remote Assistance for Zoho Learning?

Zoho Assist gives you the magical ability to access remote computers. The Workflow Academy is all about magical remote learning. We can help you master not only Assist, but also other bundles and applications from Zoho Corporation.

Whether you’re trying to get your head around the Zoho One bundle, or are attempting to implement Zoho CRM, Zoho Forms, Zoho Survey, Zoho Projects, or Zoho Analytics into your organization, our free Zoho training materials will give you wings.

Getting Started with Zoho Assist

Zoho Assist is a great option for small businesses with support technicians. Assist offers different communication features to resolve issues quickly. Also, it is a great choice for employee training and webinars with an instructor.

Assist is remote support software that helps businesses provide better customer support. It is packed with features like real-time chat, session recording, file sharing, and more. It is great for technicians and customers alike since you can manage everything from one place.

With Assist, businesses can provide remote support sessions to their customers from anywhere in the world. All you need is an internet connection and you can connect to your customer’s computer to provide support.

Zoho Assist is a great tool for businesses that want to improve their customer support. It is easy to use and has a lot of features that will help you provide the best support possible.

Zoho Assist FAQ

Yes, Zoho Assist is a legitimate remote access and support tool.

If you’re considering using Assist, you may be wondering if it’s a legitimate service. After all, there are many scams out there and you don’t want to waste your time or money on suspicious products.

Zoho Assist is a legitimate product of Zoho Corporation. It’s a remote support and remote PC access tool that has been around for many years. Thousands of businesses and individuals use it every day to provide support to their customers or employees, and customer app satisfaction for it is unparalleled.

If you’re looking for communication tools, remote support, or remote access tools, Assist is definitely worth considering. It’s reliable, easy to use, and has a lot of features that can help you get the job done quickly and easily.

No, Zoho Assist is not used for scamming. It is a legitimate remote support and remote desktop sharing software application.

Yes, Zoho Assist offers a free plan with a decent set of options that hybrid remote workers can use really well. Assist’s free plan comes with Zoho Desk integration, Sales IQ, user management, instant chat, and more.

Zoho Assist is a good remote support and desktop sharing software application, according to numerous reviews online. It is easy to use and has a variety of features.

About The Workflow Academy

The Workflow Academy offers extensive Zoho education and also Zoho consultation and implementation services for enterprises of all types and sizes. We offer one of the leading Zoho training programs. We help you get up to speed as a Zoho user, from Zoho Mail to Zoho Books.

For additional assistance, ask about hands-on Zoho training and Zoho implementation from our certified consultants.