In the top menu, select “Integration”, then “Integrate with Zoho CRM”
Select the module and integrate to the Standard layout
Then it is a mix and match for which Form fields you want piped into CRM fields in your selected module
Other features include:
ability to trigger workflow rules
attach the form response as a PDF to the CRM record
select a unique field (like email) that enables pre-existing records to be updated instead of creating a duplicate record (“upsert record” option)
Important note: If you have marked other fields as mandatory in the Leads (or other) module builder, you will have to map a Zoho Form field to these fields in CRM because the system does not allow you to create records without those mandatory fields. Watch out for that!