Getting Tickets into Desk

There are a few ways to create tickets in desk:

• Through an email—most businesses have a support@domain.com email to which clients can submit questions or inquiries and we can set up an email forwarding rule to create a ticket in desk when that happens

• A form submission on your website

• A phone call

• Through other Zoho apps

• Social media

• Live chat on your site

• Importing tickets into Desk

In this lesson, we will cover how to set that up!