Question 1: What is Your Customer Request/Inquiry Volume?

This can include EVERYTHING. Payment requests, support requests, sales requests, etc.

• If it’s less than 5 per month, you’re probably so small you don’t need to worry about it.
• If it’s less than ~20, you’re probably good with a shared email inbox. Consider looking at Zoho TeamInbox.
• If it’s more than 20 per month (or you anticipate it growing), let’s talk about Zoho Desk.