Create Tickets Using Other Zoho Apps and Triggers

Zoho Creator

Zoho Flow/Zapier

Essentially any other app through which you can send automated email notifications or webhooks (think email forwarding)

One example is the following: we had a client who didn’t want to migrate to Zoho books from QuickBooks. However, they love using the CRM for their sales process. So, when they reached a Closed Sales Order, they triggered an automatic email with all of the relevant sales data. That was sent to the accounting team, creating a ticket in Zoho Desk for them to create the sales order in QuickBooks.